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General Information and Events

Last update: February 2015

  • E-MAILS: The District would like to add e-mail addresses to the customer database. Please send us a quick e-mail with your account number or the address of your property.
  • NEW PAYMENT PROCESSOR: PayClix.com has been chosen to handle the processing of online payments. Payments can now be done using a credit card, a debit card, or an eCheck. There is a reduction in convenience fee for debit card over credit card transactions, and no fee for an eCheck transaction. There will now be an option to go paperless and receive a bill through e-mail only. If you have already registered with PayClix then go to PayNowOnline to login, otherwise use the Register on PayClix link for the step-by-step setup.
  • PUBLIC NOTICES and BOARD MEETINGS: The next regular meeting of the Board of Commissioners will be held on Tuesday, March 10th 2015 commencing at 5:00 PM. Meetings are held in the lobby of the District Office, normally on the first Tuesday of the month. The public is always welcome to attend.
  • MEETING MINUTES and ADOPTED RESOLUTIONS: Links to the meeting minutes and the adopted resolutions can be found on the COMMISSIONERS page.
  • DISTRICT OFFICE HOURS: Monday through Friday 8:30 AM - 12:00 NOON and 12:30 PM - 5:00 PM, except for holidays.
  • HOLIDAY CLOSURES: The District Office closes for designated holidays and will be closed on Monday, May 25th 2015 in observance of Memorial Day.
  • SERVICE CONNECTIONS NOW AVAILABLE: There is no moratorium in effect on new service connections and there are over 500 connections available. Call or e-mail for pricing on a service installation or a water availability certificate. The water availability certificate is a requirement within Whatcom County in order to obtain a building permit on an unserviced parcel.
  • NEW WATER RATES: The Board of Commissioners passed Resolution 641 that puts new water rates in effect as of the March 2014 billing. The new rate structure reflects the recommendations resulting from a comprehensive study done by FCS Group of Seattle, specialists in analyzing infrastructure programs of utilities and public works entities. The process was intended to develop usage charges that were equitable to all customers, as well as a rate structure that assures operating revenue stability for the district. See the RATES & CHARGES page for details of the current rate structure.
  • PROPERTY DATA: If you need to access public information on a property (such as: parcel number, street address, legal description, and owner of record), then go to the WHATCOM COUNTY PARCEL DATABASE website.
  • DISTRICT OFFICE ADDRESS AND CONTACT INFORMATION: 79 Tyee Drive Suite A, Point Roberts, WA 98281 Tel: (360) 945-4696 Fax: (360) 945-3021

The District Report

From the desk of Dan Bourks, District Manager

The 2013 Water Quality Report has been submitted to the State Dept of Health. Hard copies of the report have been mailed out to all water accounts and a copy is also displayed on the website. A new rule taking effect will allow water districts to forego the hard copy mailing if they send copies by e-mail and have a dedicated webpage displaying the report. The District would like to obtain customer e-mails so we can implement electronic disbursement of information and save on the cost of printing hard copies and postage which amount to well over $3000 annually.

The District adopted a leak adjustment policy with the passage of Resolution 622 in March of 2011. This stipulates the conditions, requirements, and maximum allowable adjustment to billing in such cases. The details of the policy can be seen by downloading the LEAK ADJUSTMENT POLICY.

We have received notification from the Washington State Department of Health that we are now in compliance with the Disinfection By-Products Standard (DBP).The water system is no longer showing maximum contaminant levels (MCL) of total trihalomethanes (TTHM) or haloacetic acids (HAA) that exceed DBP standards. This is mainly due to the filtration process done at the Capilano Reservoir. With the new treatment it is now possible our running annual averages will fall even lower. We will continue to take regular samples and monitor the levels to ensure compliance, but as long as we are in compliance there will not have to be public notification of those levels. In addition, since completion of the filtration plant turbidity levels have not exceeded the standard.

Approximately 6000 lineal feet of water main has been replaced including along Roosevelt Way between Province Road and Alberta Way, along Shady Glen Avenue between Austin Road and Johnson Road, along Bell's Grove between APA Road and Edwards Drive, and at the intersection of Georgia Way and Gulf Road. Details of the project can be seen by downloading the document: Water Main Replacement Phase II.

Water Quality

Archive of Notices on Disinfection By-products and Turbidity Levels Word Viewer

2011 State of Washington Department of Health Notice of Compliance

2011 Public Notification of Violation

2010 Public Notification of Violation

2009 Public Notification of Violation

2008 Public Notification of Violation

2007 Public Notification of Violation

2007 Notice of Drinking Water Turbidity


Archive of Water Quality Reports Word Viewer

2012 Water Quality Report

2011 Water Quality Report

2010 Water Quality Report

2009 Water Quality Report

2008 Water Quality Report

2007 Water Quality Report

2006 Water Quality Report

2005 Water Quality Report

2004 Water Quality Report

Water and Sewer Rate Studies

Comprehensive Studies and Surveys on Water Rates and General Facilities Charges Word Viewer Adobe Reader

2006 Water Rate & GFC Study

2007 Water Rate & GFC Update

2009 Water Rate & GFC Update

2010 Commercial Water Rate Review

2011 Water Rate Update

2013 Sewer Rate Study

2014 Water Rate & GFC Update


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